Frequently Asked Questions
Learn about our shipping and return policies, and our commitment to sustainability.
Still have a question?
If you don’t see your question here please contact us directly.
“How long will it take for my order to ship?”
Due to our natural dye process, we ask for a three week grace period to make your fabulous all natural garments. Once shipped you will receive an email with tracking information.
“What is your return policy?”
Unalome Designs will accept any returns on unworn, unwashed items within 30 days for a full credit to the site. You are responsible for shipping item(s) back, but we will cover shipping costs for the new item(s).
“Where do I ship my returns to?”
315 River Ave, Providence RI 02908
“Do you have international shipping?”
We do ship internationally. If you do not see your particular country within our shipping options please send an email to firstname.lastname@example.org. We set up each country on an individual basis and this just means you’re our first customer from your country!
“Where are your products made?”
Most garments are produced at a small local factory in Fall River, MA, while certain items are still sewn in the Unalome Designs studio. All garments are dyed at our location in Providence before being sent out to you.
“What are the fabrics you use?”
We use strictly organic fabrics made primarily of hemp, cotton and bamboo.
“What are the dyes you use?”
We use a variety of all natural dyes from plants and insect extracts.